Product Maintenance

Product Maintenance Summary

UjimaSuites Product Maintenance is a part of the SuitesSupport Division of Ujima Consultants. Along with other services, SuitesSupport provides Product Maintenance to our customer clients, which covers dual protection paths. There is an initial product warrantee path for all applications and an elective extended product protection opportunity path that included the Forum membership.

Standard Maintenance Warrantee

All UjimaSuites Products come with a 12-month warrantee as noted in the license. The Customer SuiteSupport is part of the UjimaSuites basic services to purchasers of software application licenses. The 12-month application license that comes with any of the UjimaSuites Version products provides the following features and warrantees as part of the licensing agreement:

1. Guaranty of application software functionality for a 12-month period, which includes corrections of any software bugs.

2. Online access to application tutorial upgrade for the 12-month period, which includes 24-7 web access to tutorial changes and revisions.

3. Free copy for any bump release completed during the 12-month UjimaSuites Version application license period.

4. Online access and response for all UjimaSuites user questions and application support inquiries.

5. Business Hour Customer Services telephone access to handle any user inquiries and issues.

6. 10 % Reduce pricing on other Ujima Consultants services during the 12-month UjimaSuites Version application license period.

Extended Maintenance and Upgrade Agreement (with the FORUM)

Ujima Consultants provides UjimaSuites user with additional application support, through its additional fee extended maintenance and upgrade agreement under both its Customer SuiteSupport and the FORUM. The features under this arrangement include:

1. Full coverage of standard maintenance warrantee agreement features under UjimaSuites basic services to purchasers of software application licenses.

2. 50% reduce price for all UjimaSuites new license Version software application releases.

3. Online access to application PDF format training materials, which includes user manuals, application flow process, and Application Upgrade History.

4. Membership in the Forum, a User Organization administrated by UjimaSuites, with all the related rights and privileges such as access to protected website and application change management control.

5. Prime Customer Review (PCR) of all beta releases and integrated SuiteTraining Plan releases to client family for review and or beta-training.

6. Software Escrow Protection, that includes access to certified deposit of software source code with a bonded escrow company that specializes in software agreements for developers, licensees and legal authorities. This feature insures that the access to the necessary software program for required changes is available in Ujima is not able to provide the services in the future.

Schedule of Maintenance Fees

All maintenance cost cover a 1-year period of time and constitute a Contractual agreement between Ujima Consultants and 2nd party license owner holding maintenance agreement. All maintenance agreements are on a "per individual application license" based fee. The schedule of fees covers the UjimaSuites applications by Version type noted below:

• BasicSuite
• Client Tracking
• Case Management
• SuperSuite
  

The BasicSuite comes as a no fee-integrated product with all UjimaSuites Versions applications. The table of all UjimaSuites maintenance fees appears below: